TM Forum Management World is taking place this week in Dublin, and here are Day 1 Highlights -- Customer Experience is Key: Alcatel-Lucent is showcasing our services innovations around cloud, customer experience and managed services. With our help, service providers can align their internal organizations to deliver superior and differentiating customer experiences to their customers. Check out the daily videos from Dublin and immerse yourself in the new Services vision: Ideas in motion. Innovation at hand. You can almost taste the Guinness!
The network needs to deliver the maximum experience to the consumer at the lowest optimal cost, and having created this environment, the operator then needs to provide targeted propositions to customers. Operators should give consumers more control over their services and the control of them, which will lead to greater loyalty and usage. There’s a demand appearing from regional operators to globalise their propositions, as they look to grow and extend their reach. Featuring: Chris Jenkins, EVP & MD Asia Pacific, Acision
Conax is a part of Norwegian operator Telenor, specialising in revenue assurance for broadcasters. Growing market for digital content, especially in Asia, Conax provides security for this through encryption services. Some broadcasters in Asia have only half of their subscriber base paying for service, the rest are using it illegally, resulting in lost revenue. Featuring Are Mathisen, VP Sales Asia, Conax
