The demand for broadband services is exploding as customers seek a richer and more personalized connected experience. Service providers are focused on enabling their customers with a superior experience as a means to attract and retain subscribers. David Stevenson, President of Alcatel-Lucent's Customer Experience Solutions, shares his perspective surrounding the Customer Experience Management industry buzz and the growing opportunities in the mobility space.
TM Forum Management World is taking place this week in Dublin, and here are Day 1 Highlights -- Customer Experience is Key: Alcatel-Lucent is showcasing our services innovations around cloud, customer experience and managed services. With our help, service providers can align their internal organizations to deliver superior and differentiating customer experiences to their customers. Check out the daily videos from Dublin and immerse yourself in the new Services vision: Ideas in motion. Innovation at hand. You can almost taste the Guinness!
Video of Day 3 at Mobile World Congress 2012, about cloud services and solutions of today and tomorrow, the role of the network and of service providers.
