OSS vendor Subex Azure says a survey showed that revenue leakage from major carriers rose slightly this year. Announcing findings from the 2007 Global Operator Attitudes to Revenue Management Survey - commissioned by Subex Azure and conducted by telecoms analyst house Analysys Research – it said average revenue leakage among global telecom operators increased to 13.6 per cent, from 12.1 per cent in 2006.
The study cites external fraud, internal fraud and fraud by other operators as the number one factor in operator losses this year. According to results, average fraud losses have grown from 2.9 per cent of revenue last year to 4.5 per cent this year. In addition, mobile operators tend to lose more than other types of operators.
“Interesting trends continue to unravel each year,” said Danny Dicks, principal analyst at Analysys. “While Revenue Assurance and improved overall OSS programs have made great strides within all types and sizes of organizations, the dynamics of the industry are still presenting operators with greater challenges to address.”
Analysys surveyed almost 100 operators around the world to investigate attitudes to and levels of revenue loss.
Other findings contained in this year’s report include:
• With the overall levels of revenue leakage rising again this year to 13.6 per cent, there are variations in the findings from different regions. For instance, the Middle East/Africa region experienced more than 20 per cent losses, Asia close behind at just below 20 per cent and Central and Latin America at more than 15 per cent.
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